Inquiries

Please send your inquiry using the form below. If you would like to delete your account, select “Account deletion” as the inquiry type and enter your registered email address.

Support hours: Weekdays, 11:00 a.m.–6:00 p.m. Japan time, excluding weekends and public holidays.

Inquiries received outside these hours will be handled in order from the next business day onward.

Please note: If you sign in after deleting your account using your email address and the six-digit verification code sent to it, a new customer account will be created. Keeping a bookmark or simply opening the sign-in page does not re-register you. Receiving or replying to inquiry emails does not create a customer account either.