Privacy policy

Privacy Policy

Last updated: August 23, 2026

Ailand operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a carefully selected shopping experience (the “Services”). Ailand is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, make a purchase or carry out other transactions, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “Personal Information,” we mean information that identifies, relates to, or can reasonably be associated with you or another individual. Personal Information does not include information that is collected anonymously or has been anonymized so that it cannot identify an individual.

Depending on how you use the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of Personal Information, including inferences derived from that information:

Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

Financial information, including credit card information, debit card information, financial account numbers, payment information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.

Account information, including your username, password, security questions, and preferences and settings.

Transaction information, including the products you have viewed, added to your cart, or added to your wishlist, as well as products you have purchased, returned, exchanged, or canceled, and your transaction history.

Communications with us, including information contained in communications with us, such as when you contact customer support.

Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information, including information about your interaction with the Services, such as how and when you access the Services and how you navigate through them.

Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from you, including when you create an account, visit or use the Services, contact us, or otherwise provide us with your Personal Information.

Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.

From our service providers, including when we engage them to use certain technologies or to collect or process your Personal Information on our behalf.

From our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your Personal Information for the following purposes:

Providing, customizing, and improving the Services

We use your Personal Information to provide the Services to you. This includes fulfilling our contracts with you, processing payments, fulfilling your orders, remembering your preferences and products of interest, sending account-related notifications, processing purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, arranging delivery, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchase history.

This may include using your Personal Information to better customize and improve the Services.

Marketing and advertising

We use your Personal Information for marketing and promotional purposes. This may include sending marketing, advertising, and promotional communications by email, text message, or mail, and displaying online advertisements on the Services or on other websites based on products and services you have previously purchased or added to your cart, or based on your other use of the Services.

Security and fraud prevention

We use your Personal Information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, and respond to potential fraudulent, unauthorized, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of the Services.

If you create an account to use the Services, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone else.

Communicating with you

We use your Personal Information to provide customer support, respond to you promptly, provide effective service, and maintain our business relationship with you.

Legal reasons

We use your Personal Information to comply with applicable law and respond to valid legal processes, including requests from law enforcement agencies and government authorities.

We may also use your Personal Information to participate in or investigate civil discovery proceedings, potential or actual litigation, and other legal disputes, and to investigate and enforce potential violations of our Terms of Service and policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

Disclosing information to Shopify, vendors, and other third parties that provide services on our behalf, such as information technology management, payment processing, data analysis, customer support, cloud storage, fulfillment, and delivery.

Sharing information with business and marketing partners that provide marketing services and deliver advertising to you. For example, we use Shopify to support personalized advertising in connection with third-party services based on your online activity across different merchants and websites.

Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising or marketing based on your online activity across different merchants and websites.

Disclosing information when you direct, request, or consent to us disclosing specific information to third parties, such as when you request delivery of a product or use a social media widget or login integration.

Sharing information with our affiliates or other companies within our corporate group.

Disclosing information in connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests; to enforce applicable Terms of Service and policies; and to protect and defend the Services, our rights, and the rights of our users and others.

Our Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes Personal Information about your access to and use of the Services in order to provide and improve the Services for you.

Information that you submit to the Services is transmitted to and shared with Shopify and third parties that may be located in countries outside your country of residence for the purpose of providing and improving the Services for you.

In addition, we use certain enhanced features provided by Shopify that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify to protect, expand, and improve our business.

To provide these enhanced features, Shopify may use Personal Information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your Personal Information and responding to your requests to exercise your rights regarding the use of your Personal Information for these purposes.

For more information about how Shopify uses your Personal Information and the rights you may have, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Shopify Privacy Portal:
https://privacy.shopify.com/en

External Websites and Links

The Services may contain links to websites and other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review the privacy and security policies and other terms of those sites.

We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy, completeness, or reliability of information found on those sites.

Information that you provide in public or semi-public areas, including on social networking platforms operated by third parties, may be viewable by other users of the Services and users of those third-party platforms, without limitation as to its use by us or by the third-party platform.

The inclusion of links to such platforms does not, by itself, constitute an endorsement or recommendation of the content or owners or operators of those platforms, except where such endorsement or recommendation is expressly stated on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect Personal Information from children who are under the age of majority in their jurisdiction.

If your child has provided us with Personal Information and you are the child’s parent or guardian, you may contact us using the contact information below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” the Personal Information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”

Information that you send to us may not be secure during transmission. We recommend that you do not use unsecured communication methods when sending us highly confidential or sensitive information.

The period for which we retain your Personal Information varies depending on several factors, including the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your Personal Information. However, these rights are not absolute, may apply only in certain circumstances, and we may deny your request where permitted by law.

Right of access / right to know

You may have the right to request access to the Personal Information that we hold about you.

Right to deletion

You may have the right to request the deletion of Personal Information that we hold about you.

Right to correction

You may have the right to request the correction of Personal Information that we hold about you.

Right to data portability

You may have the right to receive a copy of your Personal Information and, in certain circumstances and subject to certain exceptions, request that it be transferred to an external service.

Managing communication preferences

We may send you promotional emails. You may stop receiving them at any time by using the unsubscribe option included in those emails.

Even if you unsubscribe from promotional communications, we may continue to send you non-promotional communications, such as important notices about your account or orders.

You may exercise these rights through the methods provided on the Services or by contacting us using the contact information below.

For more information about how Shopify uses your Personal Information and your rights, including rights relating to data processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not subject you to adverse treatment because you exercise any of these rights.

Where permitted or required by applicable law, we may need to verify your identity before processing your request.

Where permitted by applicable law, you may designate an authorized agent to exercise rights on your behalf. Before accepting a request from an authorized agent, we may require the agent to provide proof that you authorized them to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request within the time period required by applicable law.

Complaints

If you have any complaints about our handling of your Personal Information, please contact us using the contact information below.

Depending on where you live, you may have the right to appeal our decision using the contact information below or to submit a complaint to the data protection authority in your region.

International Transfers

Please be aware that your Personal Information may be transferred, stored, and processed outside your country of residence.

If we transfer your Personal Information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the relevant authority in the United Kingdom, unless the country receiving the data has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us using the following information:

・Phone: +81-3-6821-6075
・Business hours: Weekdays, 11:00 a.m.–6:00 p.m. (Japan Standard Time, JST), excluding weekends and public holidays
・Email: info@vaxiv.co.jp