Refund policy

Returns and Refunds Policy

Last updated: August 23, 2026

Basic Policy

We do not accept cancellations after purchase, or returns and exchanges for reasons attributable to the customer, such as an incorrect size or a product that differs from what you expected.

Please understand this policy before placing your order.

Defective Products and Incorrect Deliveries

We will arrange an exchange for a non-defective product or issue a refund only in the following cases:

・The product delivered is different from the product ordered.
・The product has an initial defect or manufacturing defect.

If the replacement product is out of stock, we will issue a refund.

Procedure

Please contact us using the contact information below within 7 days of receiving the product.

Please note that returns or shipments sent back without contacting us in advance cannot be accepted.

Refunds

If your refund is approved, we will issue the refund to your original payment method within 10 business days of your inquiry.

Depending on the processing time of your credit card company, it may take several additional days for the refund to appear in your account.

Contact Information

・Phone: +81-3-6821-6075
・Business hours: Weekdays, 11:00 a.m.–6:00 p.m. (Japan Standard Time, JST), excluding weekends and public holidays
・Email: info@vaxiv.co.jp