Legal Notices (Act on Specified Commercial Transactions)

Notation based on the Act on Specified Commercial Transactions

1. Store Name

Ailand

2. Seller

Vaxiv Inc.

3. Sales Manager

Yosuke Nihei

4. Location

BIZSMART Yoyogi, 1-25-5 Yoyogi, Shibuya-ku, Tokyo 151-0053

5. Other Fees Besides Product Price

Consumption tax
Shipping fee: 800 yen (tax included) nationwide
Free shipping for total product purchases of 11,000 yen (tax included) or more
*Additional shipping fees may apply for deliveries to Hokkaido, Okinawa, and remote islands. In such cases, we will contact you via email.

6. Delivery Time

Products will be shipped within a maximum of 7 days from the completion of your order.
*Delivery may be delayed if orders are concentrated or for pre-order items. We appreciate your understanding.

7. Payment Methods

Credit Card Payment
VISA, Mastercard, JCB, AMEX, Diners Club, and Discover are accepted.
*Payment is limited to "one-time payment" only.

Smartphone Payment
PayPay, Rakuten Pay, au PAY, Merpay

Other
Apple Pay, Google Pay, Shop Pay, PayPal

8. Returns, Exchanges, and Cancellations

Cancellations after product purchase, and returns/exchanges due to customer reasons (e.g., wrong size, different from image) are not accepted. Thank you for your understanding.

[In case of defective products or incorrect delivery]
・If a product different from the one ordered was delivered
・If the product had an initial defect
In these cases only, we will exchange it for a non-defective item. However, if there is no exchange stock, we will process a refund.
Before returning a product, please be sure to contact us at the inquiry address below. Returns without prior contact may take longer to process.
*We do not accept returns or exchanges for products purchased outside of the Ailand official store.
*Customers with a significant history of "refusal to accept delivery," "long-term absence," or "cancellations" may have their use of this site restricted. (In the case of refusal to accept delivery, round-trip shipping costs will be charged.)